Customer Service and Administrative Assistant

Company: nativeMsg

Location: Chicago, IL, St. Louis, Mo, or Frisco, Tx

About Us:

nativeMsg is a leading Software as a Service (SaaS) company that specializes in providing innovative messaging solutions to businesses of all sizes. Our cutting-edge technology empowers organizations to communicate with their customers in a more personalized, efficient, and secure manner. We're passionate about delivering exceptional customer experiences and are seeking a dynamic Customer Service and Administrative Assistant to join our team.

Position Overview:

We are looking for a highly organized, detail-oriented, and customer-focused individual to join our team as a Customer Service and Administrative Assistant. In this role, you will play a vital part in ensuring our customers receive exceptional support while assisting with various administrative tasks to keep our operations running smoothly.

Key Responsibilities:

• Provide outstanding customer service through phone, email, and chat to address inquiries and resolve issues effectively.
• Assist in onboarding new customers and help them get started with our SaaS products.
• Manage customer accounts, ensuring accurate and up-to-date information.
• Maintain documentation, records, and files related to customer interactions.
• Collaborate with our technical team to escalate and resolve technical issues.
• Assist in creating and updating customer support materials, including FAQs and tutorials.
• Coordinate administrative tasks, such as scheduling meetings, managing calendars, and work on special projects as needed.
• Assist in data entry, invoicing, and maintaining financial records.
• Support other teams as needed with various administrative and customer-related tasks.

Qualifications:

• Excellent communication skills, both written and verbal.
• Strong organizational skills with a keen eye for detail.
• A customer-centric mindset and a passion for delivering exceptional service.
• Proficiency in office software, including Microsoft Office and Google Workspace.
• Previous experience in customer service or administrative roles is a plus.
• Ability to work independently, prioritize tasks, and meet deadlines.
• An understanding of SaaS and technology is a bonus.

Benefits:

• Competitive salary and benefits package.
• Opportunities for growth and professional development.
• A collaborative and supportive work environment.
• The chance to work with cutting-edge technology in the SaaS industry.
• Work with a diverse and talented team of professionals.

How to Apply:

If you are enthusiastic about providing top-notch customer service and have strong administrative skills, we want to hear from you. Please apply with your resume and a cover letter explaining why you'd be a great fit for nativeMsg at https://nativemsg.breezy.hr/

nativeMsg is an equal opportunity employer, and we encourage candidates of all backgrounds to apply. We are committed to fostering a diverse and inclusive workplace.

Join nativeMsg and be part of a team that's revolutionizing the way businesses communicate with their customers through our innovative SaaS solutions. Apply today!